Returns & Exchanges
While we strive for excellence, we understand that issues may arise. Due to legal restrictions, we cannot accept returns on alcohol unless the product is spoiled, corked, or damaged during transit.
1
Contact Support
Email our team within 14 days of purchase with your order number and a description of the issue.
2
Verification
For corked or spoiled wine, please do not discard the bottle or its contents, as we may require it for quality inspection.
3
Return Authorization
Once approved, we will provide a prepaid shipping label and instructions for secure packaging.
4
Refund Processing
After receiving the item, we will process a full refund or exchange within 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing